Privacy Policy

1. Introduction

Sendepad operates the Sendepad Control mobile application and the website https://sendepad.com. This Privacy Policy describes how we collect, use, and protect your information when you use our services. By using the app or website, you agree to the practices described here.

2. Information we collect

We may collect the following types of information:

• Location data, to support navigation and delivery tracking.
• Personal information such as your name, phone number, and email address.
• Operational data related to your work activities within the app.
• Photos or images captured through the app for work-related purposes.
• Device information and app usage data.

3. How we use your information

We use the information we collect to:

• Provide and operate the core features of the app.
• Support real-time delivery tracking and fleet coordination.
• Process and record operational transactions.
• Improve our services and fix technical issues.
• Comply with applicable laws and contractual obligations.

4. Background location

For delivery drivers, the app may collect location data in the background while a trip is active. This is necessary to support real-time dispatch coordination and delivery confirmation. Background tracking runs only during active trips and stops automatically once a trip is completed or cancelled. You may disable location access at any time through your device settings.

5. Third-party services

We use trusted third-party services to power certain features of the app, including mapping and navigation and image recognition. These providers process your data on our behalf and are bound by their own privacy policies. We do not share your data with third parties for advertising purposes.

6. Data security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or loss. All data transmitted between the app and our servers is encrypted. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal data, and to withdraw consent at any time. To exercise your rights, please contact us at the email below.

8. Children's privacy

The app is intended for adult users employed by contracted companies. We do not knowingly collect personal information from anyone under the age of 12.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of the app after any update constitutes acceptance of the revised policy.